Holiday Inn Peterpatch Sucks
by
Andrew
on Fri 24 Jun 2005 02:50 PM PDT |
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Cosmos
If you're thinking about staying in Peterborough, Ontario, for the Head
of the Trent, or just to enjoy the fine company of the locals, don't,
repeat don't, stay at the Holiday Inn Peterborough. They suck.
My recent experience:
My good friends Steve and Andrea were having a post-wedding barbecue at
their place, with many invited friends and family. Carolyn and I needed
somewhere to stay, and the block of rooms Steve had reserved at the
Otonabee Inn (Best Western) was already full.
Steve had reserved a second batch of rooms at the Holiday Inn
overlooking the river-slash-lake-slash-floodplain, but the expiry date
was May 15. In other words, if no one claimed them after that, they'd
go back in the pool.
I called on May 24, assuming I'd have to reserve through the normal
process. But I asked about the Bevan BBQ at first. I was told they
didn't have anything like that available. Assuming the block was filled
and/or that they were no longer honoring the special rate, I then went
ahead and booked two nights (one more than we wanted, due to their
two-night minimum), and patted myself on the back for helping the local
economy so generously.
The reward? Well first off, we were paying for a "river view" room that
overlooked a parking lot. Second, the joint was full of several hundred
kids in town for a soccer tournament.
We survived somehow.
The point of this post, though, is that our generous and fine host
Steve, who brought a couple of thousand bucks' worth of hotel revenues
into fair Peterpatch that weekend, was billed a "no-show" fee of $150
because apparently his guests didn't all stay at the Holiday Inn.
However, had I stayed there, that would have been enough.
But wait a minute! I did stay there! For two bloody nights! Paying $15
more per night than expected, because they wouldn't honour the room
rate Steve had negotiated.
When Steve complained about the no-show bill, they said they had no
record of my visit being associated with his event. When he complained
to three different people, backed up by me, the hotel guest, they all
gave him the ugly news: you're on the hook, buddy.
This is how you get treated when you stimulate the local economy by
generously throwing a big party, filling a bunch of hotel rooms, and/or
staying quietly in said room, minding your business and paying a
two-night minimum. Is somebody missing the big picture here?
Note to Holiday Inn Peterpatch. You're in the hospitality industry.
Note to anyone traveling to the 'Patch: book your room elsewhere.
Note to Steve: this is why you must vote Liberal. If you vote in
Harper's crew, THESE SOCCER PEOPLE WOULD BE IN CHARGE OF EVERYTHING,
ALL THE TIME. I'd have to pay a yuppie tax just for walking in the
front door of the Holiday Inn without the requisite mullet.